Ombudsperson
Students' Grievances Redressal Committee
Ombudsperson for Students' Grievances
Manipur International University
Authority: UGC Regulations 2023
Notification No: MIU/DSW/CGRS-1/25/
Date: 26/03/2025
Tenure: 3 years
Appointed Ombudsperson
T. Umabati Devi
Former Position: Retired Associate Professor & Former Head
Department: Mathematics
Institution: Dhanamanjuri College of Arts, Imphal West, Manipur
Role: Ombudsperson – Students' Grievances Redressal Committee (SGRC)
Appointment: Gazette Appointed under UGC (Redressal of Grievances) Regulations, 2023
UGC Guidelines for Ombudsperson
Independence & Impartiality
The Ombudsperson shall function independently and impartially, ensuring fair and unbiased resolution of student grievances without any external influence
Scope of Authority
Handle complaints related to academic, administrative, financial, and other student-related matters excluding those under legal proceedings or disciplinary actions
Confidentiality
Maintain strict confidentiality of all complaints, proceedings, and personal information of students throughout the grievance redressal process
Time-bound Resolution
Ensure timely resolution of grievances within prescribed time limits – acknowledgment within 7 days and resolution within 30-45 days of receipt
Accessibility
Be accessible to all students through multiple channels including in-person meetings, phone calls, emails, and online grievance portals
Documentation & Reporting
Maintain proper records of all complaints received, actions taken, and submit periodic reports to the Vice Chancellor and UGC as required
Mediation & Conciliation
Promote amicable settlement through mediation and conciliation between students and university authorities before formal proceedings
Recommendations
Provide appropriate recommendations to the university administration for systemic improvements and prevention of recurring issues
Contact Ombudsperson
For student grievances and complaints under UGC Regulations 2023, reach out to the Office of the Ombudsperson at the University Campus.