MIU
GRIEVANCE REDRESSAL

Grievance Cell

Transparent and fair redressal of complaints

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About Grievance Cell

The grievance cell of Manipur International University is the forum that facilitates redressal of complaints of students, faculty, and employees of the university in a transparent manner.

Procedure for Filing a Grievance

1

Submission of Grievance

💻Online Portal

Submit through our online grievance portal

✉️Written Submission

MIU Administrative office, Ghari, Airport road, Imphal West, Manipur - 795140

Email: miugrievance@miu.edu.in

2

Required Information

✓ Full name and contact details
✓ Details of the grievance
✓ Any supporting documents or evidence

Complete information helps in faster resolution

3

Acknowledgment

When your complaints reach us, you will get an acknowledgment of your grievance in the stipulated time period. It is an assurance that your complaints are acknowledged and are in process at the Grievance Cell.

⏱️ Immediate Acknowledgment
4

Review and Investigation

Your complaints will be reviewed and if need be, investigated. All investigations will be done without bias and with complete confidentiality.

⏱️ Within 15 Working Days
5

Resolution

You will be made aware of the resolutions or decisions concerning your grievance. The resolution will be fair and just.

Satisfied

Case Closed

Not Satisfied

Proceed to Appeal

6

Appealing Process

If you decide to appeal against the decision, submit your appeal to the higher authority within the stipulated time period after the resolution. Within 15th Days of resolution

⏱️ Within 15 Days of Resolution

Higher Committee will review your appeal for a final decision

File a Grievance

For submitting grievances or queries about the redressal process.