OBJECTIVES
- To provide a structured and accessible platform for lodging complaints and grievances.
- To ensure timely and fair resolution of issues in line with UGC guidelines.
- To maintain transparency throughout the grievance redressal process.
- To promote a positive and supportive environment within the university community.
SCOPE OF GRIEVANCE
The Grievance Cell addresses issues related to:
- Academic concerns (e.g., grading disputes, academic misconduct)
- Administrative matters (e.g., delays in service, procedural issues)
- Disciplinary issues
- Harassment and discrimination
- Any other concerns impacting the university experience
Procedure for Filing a Grievance
01/ Submission of Grievance:
- Online Portal: Submit your grievance through our online grievance portal [link] ….. {Redirect to new page }
- Written Submission: Submit a written complaint to the Grievance Cell office at MIU Administrative office, Ghari , Airport road, Imphal West, Manipur -795140 or via email at miugrievance@miu.edu.in.
02/ Required Information:
- Full name and contact details
- Details of the grievance
- Any supporting documents or evidence
03/ Acknowledgment:
- Upon receipt, you will receive an acknowledgment of your grievance within [specified time frame].
04/ Review and Investigation:
- The Grievance Cell will review your complaint and, if necessary, conduct an investigation. This process will be completed within 15 working days
05/ Resolution:
- You will be informed of the resolution or decision made. If you are not satisfied with the resolution, you have the right to appeal the decision.
06/ Appeal Process:
- If you wish to appeal the decision, submit your appeal to [appeal office or higher authority] within [specified time frame] from the date of the resolution.
Contact Us
Grievance Cell Office:
Grievance Cell Office: MIU HQ, Ghari Awang Leikai, Airport Road, Imphal West manipur -795140
Email:
miugrievance@miu.edu.in
Phone:
+918899788788
Office Hours
9:00 am - 4:00 pm
CODE OF CONDUCT
All members of the university community are expected to adhere to the university’s code of conduct and ethics. The Grievance Cell operates with the highest standards of confidentiality and impartiality.
Manipur International University
MIU HQ, Ghari Awang Leikai, Airport Road, Imphal West
manipur -795140
About MIU
The Manipur International University (MIU) is an Autonomous State Statutory International University. It is established, recognized, and institutionally accredited by the State Government of Manipur. It is recognized and listed by the University Grants Commission (UGC), Ministry of Education, Government of India under section 2(f) of UGC Act, 1956 as a State Private University. It is empowered to award degrees under section 22 of the UGC Act, 1956. It has been declared as an “International Institution of Excellence,” an “Institution of State Importance,” and “State Research Institute” by the State.