.grievance-procedure{margin:30px 0}.procedure-flow{max-width:900px;margin:0 auto}.procedure-step{margin-bottom:40px;position:relative}.step-number{background:linear-gradient(135deg, var(--lpu-orange) 0%, #d4a015 100%);width:50px;height:50px;color:var(--lpu-black);border-radius:50%;justify-content:center;align-items:center;font-size:1.5rem;font-weight:900;display:flex;position:absolute;top:0;left:-60px;box-shadow:0 4px 15px #e8b9194d}.step-content{border-left:4px solid var(--lpu-orange);background:#fff;border-radius:12px;margin-left:20px;padding:30px;box-shadow:0 4px 20px #00000014}.step-content h3{color:var(--lpu-black);font-size:1.3rem;font-weight:900;font-family:var(--font-heading);text-transform:uppercase;margin-bottom:15px}.step-content p{color:#555;margin-bottom:15px;font-size:1rem;line-height:1.7}.step-options{grid-template-columns:repeat(2,1fr);gap:20px;margin-top:20px;display:grid}.option-card{text-align:center;background:#f8f9fa;border:2px solid #e0e0e0;border-radius:10px;padding:20px;transition:all .3s}.option-card:hover{border-color:var(--lpu-orange);transform:translateY(-5px);box-shadow:0 8px 20px #0000001a}.option-icon{margin-bottom:10px;font-size:2.5rem;display:block}.option-card strong{color:var(--lpu-black);margin-bottom:8px;font-size:1.1rem;font-weight:700;display:block}.option-card p{color:#666;margin:5px 0;font-size:.9rem}.info-checklist{background:#f8f9fa;border-radius:10px;margin:15px 0;padding:20px}.checklist-item{color:#333;border-bottom:1px solid #e0e0e0;padding:10px 0;font-size:1.05rem;font-weight:500}.checklist-item:last-child{border-bottom:none}.step-note{border-left:4px solid var(--lpu-orange);color:#666;background:#e8b9191a;border-radius:8px;margin-top:15px;padding:12px 20px;font-style:italic}.timeline-badge{background:var(--lpu-orange);color:var(--lpu-black);border-radius:20px;margin-top:15px;padding:8px 20px;font-size:.95rem;font-weight:700;display:inline-block}.resolution-options{grid-template-columns:repeat(2,1fr);gap:20px;margin-top:20px;display:grid}.resolution-box{text-align:center;border-radius:10px;padding:25px;transition:all .3s}.resolution-box.satisfied{background:#d4edda;border:2px solid #28a745}.resolution-box.not-satisfied{background:#fff3cd;border:2px solid #ffc107}.resolution-box span{margin-bottom:10px;font-size:2rem;display:block}.resolution-box strong{margin-bottom:5px;font-size:1.1rem;font-weight:700;display:block}.resolution-box p{margin:0;font-size:.9rem}.step-arrow{text-align:center;color:var(--lpu-orange);margin:15px 0;font-size:2.5rem;font-weight:700}.final-step .step-arrow{display:none}@media (max-width:768px){.step-number{margin:0 auto 15px;position:static}.step-content{margin-left:0}.step-options,.resolution-options{grid-template-columns:1fr}}